Service

Philosophy

Personal, Efficient, Effective and Economical

Speed is of the essence

We believe that time means money, the more time an instrument is away from you, the greater impact it has on your clinics. Our repair turn around times are designed to minimise disruption of the clinic, therefore, for your convenience back up loan scopes are provided.

Some of our recently introduced packages include a loan scope held in your unit for immediate use, no delays and no disruption to your clinic. To ensure a swift return of your equipment we use 'TNT Meditrans' before 12.00pm next day delivery.

Competitive pricing

Our philosophy is to remain competitive on all our chargeable repairs and service contracts. To demonstrate this, PENTAX UK service contracts have not increased for two years and wherever possible Pentax UK have passed on savings to our customers in reduced costs.

Hygiene

Pentax U.K. believe hygiene is an important issue in today's Endoscopy market. We were the first company to introduce totally brushable channels for improved hygiene.

Working/Quality Standards

Pentax believes in very high quality standards both in products and quality of repairs. Hence before a repair is returned, it has to pass vigorous quality controls checks, once by a Technician and then by a Quality Controller. PENTAX is a holder of the ISO9002 standard certificate.

Future

Pentax U.K. Limited is dedicated to providing the finest equipment and to working in partnership with healthcare professionals. Continued investment in our National Service Centre with the latest state of art technology ensures equipment is maintained and serviced to the highest standard.