Cashback 2010 FAQs

Q. Who do I contact if I have any queries regarding this promotion?
A. If our FAQs list does not answer your query, please contact our Support Line on 0844 770 2206.

Q. How will I receive my payment?
A. Once we are possession of all the necessary documents, you will receive your payment by electronic bank transfer within 6 weeks of your application.

Q. How can I get a claim form?
A. An online claim form is available from this site by clicking “Cashback Claim Form". If you are unable to access the online process please call 0844 770 2206 to order a claim form.

Q. What documents do I need to provide?
A. We require a photocopy of your receipt or invoice (if ordering online, an order confirmation is NOT sufficient), and your completed claim form. The date of purchase must be clearly visible in order for us to validate your claim.

Q. What if I have a hand written receipt?
A. This is acceptable, as long as you follow the application procedure and send in all the required documents.

Q. Can I purchase online or do I have to go to a store?
A. Online purchases are fine, but please check with your retailer that the stock you are receiving is valid for this promotion. Please visit www.pentax.co.uk/cashback for a list of authorised retailers.

Q. Why is it necessary to purchase "stock distributed by PENTAX Imaging Systems Limited"?
A. This promotion is funded and wholly supported by PENTAX Imaging Systems Limited and we are not able to support cashback on product that has been purchased from "other" markets.

Q. How should I send in my documents?
A. We require a hard copy of your documents and the best method is to use a photocopier. We can also accept documents that have been scanned and then printed. You can also photograph and then print the documents.