Service questions

Returning your camera to Pentax for repair

To get warranty service, you must package your Pentax product carefully and send it (postage paid and insured) to the following address:

Johnsons Photopia Ltd
Hempstalls Lane
Newcastle under Lyme
Staffordshire
ST5 0SW
Telephone: 01782 753350
E-mail: pentaxservice@jpss.co.uk

Please send the following items along with your product:

• A copy of your dated proof of purchase (e.g. sales receipt). This is required for all warranty repairs, otherwise we will send you a repair estimate.
• A note explaining the problem. Please include your address and day-time phone number.
• Any accessory items (lens, batteries, etc.) related to the product.
• Any sample negatives and prints or slides showing the problem.

Our Average warranty repair time is approximately 5 working days (dependent on spares availability) from the day we receive your product, not including return delivery time.

If your one year warranty period has expired, or if the repair is not covered under the terms of this warranty, we will send you a free repair estimate for your approval. Upon your approval of the estimate (and payment in full), your product will be put in line for repair. Repair time is approximately 5 working days (dependent on spares availability) after approval of an estimate. Approvals may be given by phone, with payment by Master Card or Visa. If you do not wish to proceed with the estimate, a variable fee will be charged to cover shipping costs back to the customer.

Error codes, What do they mean?

If your Pentax Zoom Compact shows an error code, you can see below the type of fault in the list below.

Error Code	Description	Remedy
'A' plus a number	Relates to an electronic fault on the main printed circuit board	Return the camera to Pentax for repair
'E' plus a number	Shutter related fault	Return the camera to Pentax for repair
'E' on its own	Transport fault, or possible that film not loaded correctly	Reload film, or if this does not solve the problem, return the camera to Pentax for repair
'H' plus a number	Shutter related fault	Return the camera to Pentax for repair
'U' plus a number	Zooming fault	Return the camera to Pentax for repair